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Become a Mary Cohr partner
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Mary Cohr FR
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I received my order

Frequently Asked Questions

You have got questions, here are some answers!

We have put together all the answers to the questions you have most frequently asked us.
We hope you find everything you need.

I received my order

How do I get an invoice?

To obtain an invoice, log on to our site in the "My Account" section accessible from the home page, enter your identifiers and click on "Validate". Once logged in, go to the "My Orders" tab and select the order for which you would like to receive an invoice. Click on "PDF" to download your invoice. You can then print it if you wish.

My order is incomplete

You have received your order, unfortunately its content is incomplete. 

Do not hesitate to send us an e-mail on sav@marycohr.com indicating your order number to ensure the good progress of the operations.

I did not receive the right item

Please send an email to our customer service sav@marycohr.com specifying your order number, the item ordered and the item received. The customer service will try to solve this situation as soon as possible.

How do I return an item?

In accordance with our general conditions of sale, all articles can be the object of a right of retraction, by exchange or, refunding except those carrying a contrary mention, for example the articles when the blister of protection will have been removed, etc.

From the date of receipt or withdrawal of the package, you have 30 days to return your item. Return shipping costs are at the customer's expense.

To return your items, please complete the following return form: return form

In order to treat your case as well as possible, thank you to inform us of any return procedure by email at sav@marycohr.com .

The returns are to be made to Mary Cohr Service SAV, 77 Dammarie Les Lys. The right of return could be accepted only for the complete products, in their state of origin (packing, accessories, note) with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the Customer will not be accepted. Please note that no cash on delivery will be accepted for any reason.

Can I switch?

From the date of receipt or withdrawal of the package, you have 30 days to return your item. The return costs are at the customer's charge.

In order to best process your case, please inform us of any return procedure for exchange by email at sav@marycohr.com.

If the new order is for a higher amount, the user will have to join to the exchange request the payment of the remaining amount. Conversely, if the amount of the exchange is less than the initial amount, the user will receive upon receipt of the request a check letter or a credit for reimbursement of the difference.

You will receive an e-mail confirmation of the shipment of your exchange order with the tracking number of your package.

How do I get my money back?

- REFUND FOLLOWING A RETURN

You ordered an item on our site, you received it but it does not suit you? You can make a return for refund.

From the date of receipt or withdrawal of the package, you have 30 days to return your item. The return costs are at the customer's expense.

To return your items, please complete the following return form: return form

In order to best process your case, please inform us of any return procedure by email at sav@marycohr.com.

Once your item has been returned, we will refund you within 15 days after we have received the products. The refund of a purchase in cash, will be carried out by any means of payment.

- REFUND FOLLOWING A CANCELLATION OF ORDER

You have ordered on our site but you have changed your mind? If your order has not yet been shipped, you can cancel your order and request a refund.

Once your request has been processed by email, we will refund you within 8 to 10 days. You will be able to see it quickly on your bank account. 

How do I leave my opinion on a product?

This feature is available, login, then go to the product or care you want to comment, we will publish your comment after moderation.

How can I give my opinion about Mary Cohr?

Your opinion is important to us! Do you like Mary Cohr? Do you see areas for improvement?

Let us know! 

We are curious to know your impressions. 

Share your experience with Mary Cohr's services and catalog on the many certified social network sites where you can also consult numerous customer reviews.